Orchestration provides a shared lexicon for describing how work moves and improving flow. This primer introduces the operating score concept and where to begin.
Why orchestration? Most delivery issues arise from unclear interfaces and opaque handoffs, coordination, not individual effort. A clear score (shared model), steady cadence, and tuned instruments (capabilities) enable predictable flow.
Highlights
- Map major work centers from intake to release
- Make policies and handoffs explicit
- Limit WIP and right‑size batches
- Measure lead time and reliability to guide improvement
Next steps: Try the Work Center Mapping Template in Resources and schedule a 90‑minute session to sketch your flow.